An intensive three-day program that equips leaders with the knowledge and practical skills to identify, mitigate and manage psychosocial, behavioural and performance risks in the workplace.

Key Outcomes:

• Clear understanding of what being a leader really means, including moral, ethical and compliance responsibilities.

• Ability to identify and manage psychosocial, behavioural and cultural risks before they escalate and turn into resignations or expensive, time consuming workers’ compensation claims.

• Understanding of what constitutes bullying, the evidence required to substantiate it and how to manage claims objectively.

• Confidence to lead with fairness and consistency.
• Understanding of psychosocial risks and how to address or prevent them through effective policy and review.
• Skills to deliver performance-based feedback that builds accountability and improvement.
• Strengthened emotional intelligence to lead intentionally and influence workplace culture positively.
• Awareness of how poor leadership impacts mental health and organisational wellbeing.
• Development of a clear plan to strengthen leadership capability and reduce workplace strain.

Ideal For: Leaders and those preparing for a leadership role.

Duration: Three days

Notes: Face-to-face only, includes six weeks of follow-up support. Optional upgrade with 360 DISC, Personal Drivers Assessment and six months of 1:1 coaching.

A two-day course that helps leaders and teams strengthen self-awareness, communication and empathy to build trust and confidence at every level.

Key Outcomes:

• Stronger emotional regulation, authenticity and social awareness.
• Improved ability to read the room, manage stress and navigate conflict.
• Better problem-solving, boundaries and decision-making.

Ideal For: Leaders, teams and front-facing staff.

Duration: Two days

Transitioning from team member to team leader can be challenging. This training equips new and emerging leaders with the communication, fairness and professionalism needed to lead confidently.

Key Outcomes:

• Leadership gap analysis across communication, boundaries and self-awareness.
• Improved delegation, motivation and boundary-setting.
• Strategies for managing and developing others effectively.

Ideal For: New or emerging leaders.

Duration: Two days

Designed to help leaders balance people and performance. This training strengthens communication and self-awareness so accountability becomes natural, not awkward.

Key Outcomes:

• Understand and evolve your leadership style.
• Identify and address blind spots.
• Manage pushback effectively.
• Create a personal leadership action plan.

Ideal For: Existing or aspiring leaders.

Duration: One day

Note: Optional follow-up accountability coaching available.

A full-day training designed to help leaders deliver feedback that inspires growth and accountability instead of defensiveness.

Key Outcomes:

• Frameworks for feedback that empower, not disempower.
• Understanding 10 common disempowering behaviours and how to change them.
• The three vital ingredients of effective feedback.
• Practical questions leaders can ask to gather helpful team feedback.

Ideal For: Leaders, supervisors and mentors.

Duration: One day

Note: Can also be delivered to teams.

Clear boundaries protect wellbeing and professionalism. This training helps participants understand and implement healthy, respectful workplace boundaries.

Key Outcomes:

• Clarity on what professional boundaries are and why they matter.
• Confidence to communicate boundaries effectively.
• Understanding how to manage boundary breaches constructively.

Ideal For: Leaders and teams.

Duration: One day

A one-day workshop that builds calm, confident and compassionate service skills for handling pressure and difficult customers.

Key Outcomes:

• Tools to turn challenges into loyalty.
• Strategies to defuse tension.
• Language that helps, not harms.
• Emotional protection techniques.

Ideal For: Front-facing or customer service staff.

Duration: One day

Communication succeeds when it’s understood. This training helps leaders and teams express themselves clearly, reduce conflict and improve collaboration.

Key Outcomes:

• Stronger verbal and non-verbal awareness.
• Skills to defuse conflict quickly.
• Frameworks for clear expectations and consistent messaging.

Ideal For: Leaders and teams.

Duration: One day

Notes: Can be tailored for specific pain points or extended to a two-day format.

A one-day course that teaches leaders how to stay objective and manage conflict in line with policies, not personal preference.

Key Outcomes:

• Tools to prevent and minimise conflict.
• Techniques for neutral, policy-aligned discussions.
• Education framework for identifying and reporting bullying.
• Questions that drive accountability and resolution.

Ideal For: Leaders and emerging leaders.

Duration: One day

Note: Can be expanded to a two-day event.

This training will deliver practical strategies to restore and refocus and reduce procrastination and overwhelm.

Key Outcomes:

• Identifying the traps that compromise productivity, clarity and focus.
• Strategies to restore focus and improve productivity.
• Determining timelines and priorities.
• How, what and when to delegate.
• Build sustainable routines and habits.

Ideal for: Anyone juggling multiple priorities or struggling to stay focused under pressure.

Duration: one day

Because how leaders manage time sets the pace for everyone.

This training is designed for managers, CEOs, Superintendents, and those at an executive level who want to better manage competing priorities, constant interruptions, shifting operational pressures, and people needing direction and decisions yesterday.

Key Outcomes:

• Understanding what time management actually is, the widespread benefits when it’s done well and the impact on the leader, staff and the business when it’s not.
• Awareness of the three most common counterproductive patterns: over-control, over-helping, and overwhelm-fuelled avoidance.  How they present, how they happen and how to time audit to prevent them.
• Understanding what is and isn’t yours to manage.
• Triaging to ensure focus is on the right things.
• Adopting a framework that streamlines priority, ownership, scheduling, accountability, tracking and follow up.
• How to stop the bottleneck so time is used more productively, issues are addressed earlier, and people spend less time in catch-up mode dealing with time-consuming loose ends.
• Building efficient, sustainable, and accountable habits.

Ideal for: Senior managers, superintendents and high-level executives who are managing competing priorities and want practical, simple, low-theory strategies they can use immediately.

Duration: One day, with an optional 3-session coaching add-on (monthly) to help embed the tools and maintain momentum.

A neuroscience-based session that helps teams understand communication differences and reduce misunderstandings.

Key Outcomes:

• Clear steps to adapt communication across personalities.
• Major reduction in conflict and miscommunication.
• Stronger respect and connection within teams.

Ideal For: Leaders and teams.

Duration: 90 minutes or half day

A creative team-building workshop that boosts connection and morale by recognising each person’s unique strengths and value to the team.

Key Outcomes:

• Increased appreciation and understanding among team members.
• Stronger sense of belonging and recognition.
• A fun, engaging morale booster.

Ideal For: Teams or corporate PD days.

Duration: Two hours

Learn how to craft emails that get read, respected and actioned.

Key Outcomes:

• The triangle formula for email clarity.
• Do’s and don’ts of professional email communication.
• Applying emotional intelligence before sending.

Ideal For: Anyone who communicates via email.

Duration: Half day

Training that helps people listen to understand, not just respond.

Key Outcomes:

• Recognise and interpret non-verbal cues.
• Use clarifying questions effectively.
• Reduce bias, distraction and assumptions.

Ideal For: Leaders, teams and customer service staff.

Duration: Half day

Learn how unconscious patterns of behaviour create unnecessary conflict — and how to step out of them.

Key Outcomes:

• Identify Victim, Rescuer and Persecutor roles.
• Recognise the impact of these dynamics.
• Build awareness and accountability in communication.

Ideal For: Leaders and teams.

Duration: Half day or full day

A follow-up to Understanding the Drama Triangle that focuses on creating healthy, growth-oriented relationships through the Empowerment Dynamic.

Key Outcomes:

• Understand the Creator, Challenger and Coach roles.
• Build self-leadership and intentional responses.
• Learn simple questions that shift mindset and behaviour.

Ideal For: Leaders, teams and front-facing staff.

Duration: Half day

Note: Requires completion of Understanding the Drama Triangle.

Tools and strategies to make meetings engaging, efficient and purposeful.

Key Outcomes:

• Clarity on roles, expectations and responsibilities.
• Techniques to manage time and engagement.
• Questions that drive genuine contribution.

Ideal For: Anyone facilitating or leading meetings.

Duration: Half day

A framework to reduce assumption-based decision-making and strengthen professional communication.

Key Outcomes:

• Understand how assumptions form.
• Recognise and correct reactive thinking.
• Build accountability and fact-based decision-making.

Ideal For: Leaders and coordinators.

Duration: Half day

Learn why people resist feedback or direction — and how to respond effectively.

Key Outcomes:

• Identify the root of resistance.
• Respond, don’t react.
• Apply the F.A.I.R. framework for better outcomes.

Ideal For: Leaders, emerging leaders and front-facing staff.

Duration: Half day