Terms of Service

1. Definitions

a. Practitioner – A qualified Neuro-Linguistic Programming (NLP) Practitioner, Clinical Hypnotherapist and Time Line Therapy® Practitioner.
b. Client – The individual seeking assistance from the Practitioner.
c. Tasking – Mandatory or recommended activities assigned by the Practitioner to the Client to support progress and outcomes.
d. Reboot Mindset Training – The registered business under which the Practitioner operates.

2. Session Recommendations

The Practitioner will provide an honest recommendation regarding the number of sessions required after reviewing the Client’s initial intake form.

3. Commitment to the Process

The Practitioner agrees to facilitate all sessions with professionalism and care.
The Client agrees to participate fully and follow the agreed process to achieve the best possible results.

4. Preparation and Delivery

Reboot Mindset Training (the Practitioner) agrees to allocate adequate preparation time before each session to ensure effective delivery and client outcomes.

5. Client Responsibility

Results depend on the Client’s willingness to participate, complete assigned tasks, communicate openly and take responsibility for their own progress.
While the Practitioner provides professional guidance, the responsibility for implementing change rests with the Client.

6. Disclosure

The Client agrees to share all relevant information and issues with the Practitioner.
Failure to disclose information may affect the ability to achieve desired outcomes.

7. Confidentiality

The Practitioner agrees to maintain strict confidentiality and use their best professional efforts to assist the Client in resolving identified issues.

8. Tasking and Accountability

The Client acknowledges that tasks may be assigned between sessions and agrees to complete them to the best of their ability.
Failure to complete tasking may limit progress or result in appointment cancellation.

9. Mandatory Tasking

Some tasks may be designated as mandatory. If mandatory tasking is not completed, the appointment may be cancelled without refund.
When such tasks are critical to the next session, the Practitioner will communicate this clearly.
Repeated non-completion of tasking may result in forfeiture of future sessions without refund.

10. Scope of Services

The Client understands that the Practitioner does not provide psychological or medical advice.
Reboot Mindset Training does not replace the care or treatment of licensed medical or mental health professionals.
The Practitioner is not a medical doctor, psychiatrist, psychologist or social worker.

11. Session Frequency

The Practitioner cannot guarantee outcomes if sessions are booked more than eight (8) weeks apart.

12. Professional Standards

While these services are not currently regulated in Australia, Reboot Mindset Training practitioners adhere to the professional standards set by the American NLP Board and the American Hypnotherapy and Neuro-Linguistic Programming Board (AH-NLPB).
We also comply with the Unregistered Health Practitioners Act 2006 and the NSW HCCC Code of Conduct in the absence of Western Australian regulations.

13. Professional Integrity

The Practitioner will only deliver services they are qualified and accredited to perform.
If an issue falls outside their scope, a referral to an appropriate professional will be made in good faith.

14. Coaching and Therapeutic Process

Due to the nature of the work, Clients may at times feel uncertain or challenged by a process or intervention. This is a normal part of personal change.
The Client agrees to follow the Practitioner’s guidance and complete the steps provided to support successful outcomes.

15. Cancellation and Refund Policy

Once payment is made, therapy preparation begins immediately. Therefore, refunds are not generally provided unless:

The Practitioner is unable to deliver the agreed services; or
Both parties mutually agree to cease the process.

If mutual termination occurs, a refund will be provided minus any costs already incurred.

If the Client chooses not to complete tasking or participate in the process, no refund will be issued.
If the Client completes all tasking and obligations but a satisfactory outcome is not achieved, a full refund will be provided.

16. Payment Terms

Payments made via bank transfer do not attract a processing fee.
Card payments incur a 1.9% processing fee.

17. Treatment Modalities

The Client acknowledges that sessions may include Neuro-Linguistic Programming (NLP), Hypnotherapy and/or Time Line Therapy® techniques as appropriate to their goals.

18. Acceptance of Terms

By engaging in services with Reboot Mindset Training, the Client acknowledges that they have read, understood and agree to these Terms and Conditions.